These Terms & Conditions govern the use of this website and the services provided by PT. SOLUSI VISA MUDAH PRIMA, trading as Malina Visa, a company incorporated in the Republic of Indonesia. The full legally binding text is set out in our Public Offer; this page summarises it in plain language. Where the two differ, the Public Offer prevails.
1. Who we are
PT. SOLUSI VISA MUDAH PRIMA (Malina Visa), NPWP 10.000.000.9-755.604, registered at Jl. Raya Batu Bidak No. 88B, Kerobokan Kaja, Kuta Utara, Badung, Bali, Indonesia. We act as an authorised agent assisting clients with visa, immigration and company-incorporation procedures in Indonesia.
2. Services we provide
Consulting and document preparation for Indonesian visas and stay permits (eVOA, C1, C2, D1, D2, D12, KITAS and KITAP categories), visa extensions, company incorporation (PT PMA and local PT), accounting and related legal support.
We prepare, check and submit documents and accompany the application. We are an agent, not a government body: the decision on any application is made solely by the Indonesian immigration authorities.
3. Accepting these terms
An agreement between you and us comes into force when you pay the invoice we issue. Payment constitutes full acceptance of the Public Offer and of these Terms & Conditions.
4. Prices and payment
Prices are quoted in Indonesian Rupiah (IDR) and stated in the invoice issued for your order. The invoice specifies exactly which services are covered.
We accept bank transfer and card payment. Where payment is made by card, the amount charged is the invoice amount; any currency conversion or cross-border fee applied by your issuing bank is set by that bank and is outside our control.
Government fees payable to Indonesian authorities are non-refundable once paid on your behalf.
5. Your responsibilities
You must provide accurate, complete and valid information and documents, including a passport meeting the validity requirements for the category applied for. You must inform us promptly of any change in your circumstances, travel dates or immigration status.
We are not liable for consequences arising from incorrect, incomplete or withheld information.
6. Timelines
Processing times stated on this website and in our invoices are estimates based on normal practice. They depend on the Indonesian immigration authorities and may change without notice. We keep you informed of the actual status of your application.
7. Limitation of liability
We are not responsible for a refusal, delay or additional requirement imposed by the Indonesian immigration authorities, nor for changes in Indonesian immigration law, nor for events outside our reasonable control. Our liability is limited to the amount you paid us for the service concerned.
8. Refunds
Our refund terms are published in full on a separate page: Refund Policy.
9. Personal data
We process personal data only as needed to deliver the services and to meet legal requirements. See our Privacy Policy.
10. Governing law and disputes
These terms are governed by the law of the Republic of Indonesia. We aim to resolve any dispute by negotiation; if that fails, the dispute is subject to the competent courts of Indonesia.
11. Customer support
E-mail: visaprimabali@gmail.com
WhatsApp: +62 819-5838-6755
Telegram: @malinavisa
Monday to Saturday, 09:00-18:00 (WITA, UTC+8). We reply to written enquiries within one working day.
Version 1.0 · Last updated: 16 September 2026.